ALL YOU NEED TO KNOW ABOUT OUR SERVICES
All virtual conversations should take 40 minutes or less depending on each individual. Physical consultations should take 40 to 60 minutes, also depending on each individual.
We kindly ask that you let us know 24 hours in advance if you’re unable to make your arrange time and if you would like to change or cancel your appointment.
Please see your confirmation email for our contact information or email us at customercare@zeebahsignature.com
If you cancel your appointment, please be aware that consultation fees are nonrefundable.
Checking availability and requesting a physical consultation, you will be met by our in-house design team who will take you through and guide you with options and offer suggestions to bring your dress to life.
Your measurements will be taken so that your dress is made to fit you.
Virtual Fitting Process:
When a model tries on a dress on behalf of a client, here are some expectations and limitations:
What the Client Can Expect:
1. General Fit and Appearance: A general sense of the dress’s look, including style, silhouette, and design details.
2. Proportion and Length: Observing the proportions and length of the dress on a body helps in visualizing how it might look on them (note: the measurements you provided were used accurately).
3. Movement and Flow: Seeing how the dress moves and flows, important for garments intended for events involving movement.
4. Design Details: Examine specific design elements such as beading, embroidery, fabric texture, and color to ensure they meet expectations.
What the Client Should Not Expect:
1. Exact Fit: Since the model’s body measurements or height and shape will differ from the client’s, the exact fit cannot be accurately judged.
2. Personal Comfort: The client cannot gauge how comfortable the dress will be, including how it feels around specific areas like the shoulders, waist, or hips.
3. Exact Color Match: The client should not expect the skin tone mesh or illusions to match the model’s skin tone, Lighting, skin undertones, and the environment can alter the perception of color (note: your skin tone or preference was chosen with 95% accuracy).
Physical Fitting Process:
Here’s what you should expect and some limitations to keep in mind:
What the Client Can Expect:
1. Exact Fit and Appearance: During a physical fitting, the client will try on the garment in person, allowing for an accurate assessment of the fit, style, silhouette, and design details on their body.
2. Proportion and Length: The client can observe the exact proportions and length of the dress, ensuring it complements their height and body shape perfectly.
3. Comfort and Feel: The client can experience the comfort of the dress, including how it feels around specific areas like the shoulders, waist, or hips. This hands-on experience is crucial for ensuring the garment feels good to wear.
4. Movement and Flow: The client can move around in the dress to see how it flows and behaves, which is especially important for outfits intended for events involving movement, such as dancing.
5. Design Details and Customizations: The client can closely examine specific design elements like beading, embroidery, fabric texture, and color. They can also discuss any final adjustments or customizations directly with the tailor or designer.
Limitations and Considerations:
1. Potential for Final Adjustments: Even with a physical fitting, there may still be a need for minor adjustments to achieve the perfect fit. This could include altering the length, tightening or loosening certain areas, or making stylistic changes.
2. Environmental Factors: Lighting and environmental factors can affect the perception of color and fabric texture. However, physical fittings offer a more accurate representation than virtual methods.
3. Time and Availability: Physical fittings require the client to be present in person, which may require scheduling and travel considerations.
First Fitting:
The first fitting is an initial session where the client tries on the garment to assess the fit, style, and overall look. It is typically done before the final completion of the outfit. During a first fitting:
1. Assessment of Fit: We check how well the garment fits the client’s/model’s body, including length, width, and overall comfort.
2. Adjustments and Marking: Any areas needing adjustments, such as taking in or letting out seams, adjusting hems, or modifying details, are marked and noted.
3. Client Feedback: The client provides feedback on the fit and style, indicating any preferences or concerns.
4. Verification of Design Details: We verify that all design details, such as embellishments, beading, or custom elements, are proceeding as planned and meet the client’s expectations.
5. Planning for Final Fitting: Based on the feedback and adjustments noted, we plan the necessary changes before the final fitting.
Second/Final Fitting:
The final fitting is the last session before the garment is completed and delivered to the client. During a final fitting:
1. Final Adjustments Check: We ensure that all the adjustments noted during previous fittings have been made, including checking the fit, length, and overall comfort.
2. Detail Inspection: We inspect the garment for final details, such as beading, embroidery, buttons, zippers, and other embellishments, to ensure everything is in place and meets the desired quality.
3. Fit Confirmation: The client/model tries on the garment to confirm it fits perfectly and comfortably. Any minor tweaks can be made on the spot if needed.
4. Final Client Approval: The client provides final feedback and approval, ensuring the garment meets their expectations and specifications.
5. Completion and Packaging: Once the final fitting is satisfactory, the garment is completed, pressed, and prepared for delivery or pickup by our Quality Control Department (QCD).
Note: Major adjustments cannot be made after the dress has been completed.
You can share on your social media and tag us @ Zeebah Signature or send us pictures we can post on our page. Kindly note that the pictures that will be posted on our page at the discretion of the Zeebah management.
Zeebah, the quality standards with the most expert team of designers and crafting each dress. Every dress is carefully inspected throughout the process of its construction to ensure that it meets the exact measurements and includes all the details agreed on.
There are places to find inspiration for your dream dress, you can follow Zeebah Signature on Instagram to get inspired.
When is the right time to start?
We recommend 6 to 10 months before your event. If your event is sooner, we can offer Xpress orders that can be placed for an additional 10% of the original dress price, depending on the design.
How many months in advance should I start the other process?
To be fully prepared for your event we advise that you order your dress 3 to 6 months in advance. This gives enough time as our dresses are handcrafted, especially for you and we want you to feel and look amazing.
Alterations can only be done during first fittings (the approved design), but will attract extra cost if this is after final fittings and sometimes may not be possible. The cost is usually between 15 to 25% depending on the design. This is a separate service, please note that alterations are NOT INCLUDED IN THE DRESS PRICES.
All custom-made dresses are final. Deposit and balances paid are non-refundable, please refer to our terms and conditions for further information.
Purchases made for our RTW (Zeebah Lux loom) may be returned or exchanged. Please refer to our terms of use or consultation service for further information.
We offer virtual measurements from the comfort of your home. This is taken during your consultation. We advise that you have someone with you as you need assistance to take down your measurements as accurately as possible.
(Please have a measuring tape handy in inches and a piece of string or ribbon, also wear a fitted bra, tank top, and leggings.)
We offer a small number of physical consultations with our in-house design team who will bring your visions for your big day to life. Your measurements are to be taken on the day, please come wearing appropriate clothing. (Fitted bra and preferably a fitted dress.) To ensure your dress has the perfect fit.
As we only offer a small number of physical appointments, we advise that you choose your friends and loved ones carefully as there is a limit to two people.
How do I pay for my dress?
We offer easy and convenient payment terms at Zeebah Signature in four simple steps. The invoice should be sent to the client via email or DM.
Deposit
A non-refundable deposit of 75% of the total cost is required to secure the order. This deposit serves as a commitment from the client, ensuring that the project will move forward. It also covers the initial costs of materials and labor, thereby initiating the production process. The deposit must be paid upon agreement to proceed with the custom design.
Payment Schedule
The payment schedule is structured to facilitate a smooth process and ensure that both parties are committed throughout the production:
• 75% Deposit upon Agreement: This initial payment secures the order and starts the production process.
• 20% Payment upon the First Fitting: This payment is required when the client attends the first fitting(physical or virtually ). It covers the continuation of the production process and any minor adjustments needed based on the fitting.
• 5% Final Payment upon Completion and Before Delivery/Collection: The final balance must be settled before the garment is released to the client. This payment confirms the completion of the order and covers any final touches and quality assurance checks.
Final Payment
The final payment must be made before the garment is delivered or collected. Clients should request the preferred payment method when they are ready to make payment. Available payment methods will be communicated upon request, ensuring convenience and security.
Implications of Delayed Payments
It is crucial that payments are made according to the specified schedule. If the payment due upon the first fitting (20%) is not received, production will be paused. This pause in production can cause delays in the estimated delivery date (EDD) of the garment. The brand will not be held responsible for any delays resulting from late payments. Clients are encouraged to adhere to the payment schedule to avoid any disruptions in the production timeline.
You can sit back, relax and let us get to work to make your wedding dress dreams a reality. Will we keep you updated and make you a part of the process with constant communications and progress images and videos.
Pre-order : items listed as pre-order begin processing on the dates indicated in the production description and very between items.
Dispatch notification
If you have not received a dispatch or delivery notification within the specified processing time or the dispatch dates, please notify us by sending an email to luxeloom@zeebahsignature.com or order@zeebahsignature.com
Please take into account two business days to track your order.
1. Shipping Costs:
• Variable Pricing: Shipping costs will vary based on the delivery location (local or international), the destination country, and the courier service selected.
• Determination of Rates: Final shipping rates will be calculated after the items have been weighed and the destination confirmed. This ensures that you receive the most accurate pricing based on your specific order.
2. Shipping Options and Delivery Times:
• Local Shipping (Within Benin), Delivery Time: 72hours
• Local Shipping (Within Nigeria), Delivery Time: 3-5 business days
• International Shipping, Delivery Time: 7-14 business days
3. Handling and Packaging:
• Each garment is carefully packaged to protect it during transit. A handling fee may be applied to cover premium packaging materials.
4. Insurance:
• Optional Insurance: Clients can opt for additional shipping insurance, which covers potential loss or damage during transit. The cost will depend on the value of the shipment.
5. Customs and Duties (International Orders):
• Clients are responsible for any customs duties and taxes imposed by their country of residence. These fees are not included in the shipping rates provided and will vary depending on the destination country.
6. Tracking and Delivery:
• Once your garment has been shipped, a tracking number will be provided. All shipments require a signature upon delivery to ensure safe receipt.
7. Notification of Rates:
• After your order has been weighed and the shipping method selected, you will be notified of the total shipping cost before finalizing the transaction.
1. Custom-Made Garments:
• No Returns: Due to the personalized nature of couture garments, we do not accept returns on any custom-made items. Each garment is tailored to the client’s specific measurements, preferences, and event needs, making it unique and non-resalable.
2. Express Orders:
• No Returns: Express orders, due to their expedited nature, are non-returnable and non-exchangeable.
3. Quality Assurance:
• Every garment undergoes rigorous quality checks before delivery.
If there are any significant issues with the garment upon delivery, clients must notify us within 24 hours. We will work with you to resolve any legitimate concerns, but returns will not be accepted.
Below we have summarized the terms and conditions for our ready-to-wear service and consultation service
READY TO WEAR SERVICE
Delivery Policy
Production time
7-14 working days depending on design and order volume.
PRE-ORDER TIME: 30 WORKING DAYS.
Estimated Delivery Time
Benin City : 24-48hours
Interstate: 3-5 business days
International: 7-14 business days
Processing time
Please note that an additional 48-72 hours is required for processing and packaging your order after the production time before it is ready for delivery.
Processing times are not part of the estimated delivery time. Also during busy periods, like sales or high-demand times, the processing period might take longer than usual.
Shipping rates
Calculated at checkout and vary depending on your location. International orders please note that prices will vary due to courier service.
Pre-Order Items
Items listed as ‘PRE-ORDER’ begin processing on the date indicated in the product description and vary between items.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to luxeloom@zeebahsignature.com
please do not forget to include your order number.
Item not received
if you have not yet received your order within the estimated delivery time, please allow an extra (2 business days) before contacting us because packages may have been delayed by selected courier service or taken a bit longer to add into the system. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. Zeebah luxeloom has no control over these charges as they vary between countries. These charges are the customer’s responsibility.
In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.
Limited Stock
For any ready-to-wear pieces that may be available, stock is limited. We do not engage in large-scale stockpiling to maintain exclusivity and ensure each piece is fresh and in line with current fashion trends.
Pre-Orders
Clients may place pre-orders for upcoming collections, which will be produced based on demand. Stockpiling of ready-to-wear garments is minimized to ensure exclusivity and quality.
Communication
Clients will be informed via email or phone once their garment is ready for collection. It is the client’s responsibility to ensure their contact information is up to date.
Pickups
Our store in Benin. No.6, Esezobo street, off 1st and 2nd Ugbor is open for pickups.
Please call to book an appointment for consultation if this is the service you prefer. We encourage all urgent orders to be made in advance so we can deliver the best service to you.
Return & Exchange Policy
There will be NO refunds on bespoke or bridal pieces as these are custom made for each individual client.
We’re happy to assist you for all original priced items purchased from our RTW Collections that are unworn, unwashed, and unaltered in their original unused condition including original tags attached for a store credit or refund.
Please note we do not offer refunds.
However, exchanges are allowed if the fault is from us and only when notified 24hours once package is received via video.
* Returned RTW items must include tags and hygiene stickers.
Items that do not meet these conditions will be refused and returned to the customer.
* Please note that Zeebah does not issue refunds or accept exchange except default in production on our part or delay in delivery.
In the effect of damages, defects or delivery error in your order, kindly notify us within 24hours of receiving your package.
In such cases, dresses delivered in Benin cannot be returned after 48 hours, dresses received outside the state cannot be returned 72 hours after it’s been delivered as stated by the delivery company and the dress must be in the exact condition it was sent to the customer.
* Stockpiling
Dresses abandoned in the store will be given out to charity after 3 months.
Import Duty Tax – Please be informed that for dresses shipped abroad, import duty tax, based on tax laws of the resident country, remains the responsibility of the client.
You are responsible for the delivery cost of all returns and exchanges.
Delivery charges are only refundable where goods are faulty.
Please allow 5 business days for a refund to be processed on merchandise that was received damaged.
All SALE items are FINAL SALE which means there would be No Returns and Exchanges for all items on sale.
CONSULTATION SERVICE
* All Consultations will be held virtually unless requested.
Your session can either be via Zoom, WhatsApp or face-to-face via Zoom or WhatsApp video, depending on your preference.
For quality assurance purposes, you are expected to book for your consultation 6 months to the event to give enough time for planning, fabric sourcing, fitting, beading and so on. We can make exceptions for events that are much sooner, depending on our schedule.
Please share your date with us and we will let you know if it’s possible to fast-track.
* Consultation fees must be paid before confirmation and the fees are non-refundable and non-transferable.
* Consultations last for about 55 minutes or less per person.
* Based on the quality of fabrics we use, technicality of the design, and embellishments required, bridal and bespoke prices vary. Standard bridal dresses start FROM ($2000 ). Please see the bridal section of the page for price ideas. Alternatively, you can also send images of similar dresses to our WhatsApp or email to get a price range.
* For quality assurances and maximum creative freedom, we do not take clients’ fabrics for Wedding dresses and Traditional wears. We create designs using our own fabrics.
* Please Prepare to come in for your physical fitting when you’re not in a hurry. This is a couture service. Your dress is specially bespoken to fit your exact body and may require a lot of time and attention to get the perfect fitting. The fitting of your dress is our top priority and we want you to enjoy the production and design journey with us so please be patient and love the process.
Note that fittings done after the close of work will attract extra charges.
* Completed outfits must be picked within 2 weeks max as we have limited storage.
* Completed outfits abandoned for over 28 calendar days, paid or unpaid will be given to charity.
* zeebah Signature does not offer refunds or exchanges after the purchase of fabric and production has commenced which is a maximum of 2 weeks after the consultation.
* Change of agreed design, lining, fabric or embellishment after production has commenced will attract a minimum of 50% of the initial production cost.
Processing Time policy
* • Quality Control: Before any garment is shipped, it undergoes a thorough quality control process to ensure it meets our high standards. This process typically takes 24-72hours (business days)
* • Notification: You will be notified once your garment has passed quality control and is ready for shipment.
Home service Consultation Fees:
* Within Benin $100/hour excluding the cost of transportation.
* Out of Benin $200/hour excluding transportation and accommodation.
* Outside Nigeria $800/hour excluding transportation and accommodation.
* For our haute couture styling service – #ThisIsNotADress, we charge $100 per look, with a minimum booking of 2 looks per day. Please note that we retrieve the fabrics immediately after the photoshoot. We will provide a mood board to convey the overall concept of the looks; however, we do not supply a photographer, hairstylist, makeup artist, or location, though we can offer recommendations. This is an exclusive couture service where we create the outfits on-site using draping and temporary stitching techniques. You will be required to complete, sign, and return our terms of engagement, which will be sent to you separately.
BRIDAL/EVENT STYLING FEES.
(PLEASE NOTE AT LEAST 2 PERSONNEL FROM THE STYLING TEAM WOULD BE AVAILABLE FOR YOUR STYLING)
WITHIN BENIN CITY TIME DURATION
– 4 HOURS(extra hours spent attract extra charges)
STYLING FEE -$100/ outfit excluding cost of transportation
TIME DURATION- FULL DAY
STYLING FEE
-$300 excluding transportation
OUTSIDE BENIN, WITHIN NIGERIA
TIME DURATION- 4 Hours
STYLING FEE -$150/outfit (extra hours spent attract extra charges)excluding accomodation and transportation.
TIME DURATION- FULL DAY STYLING FEE
-$500 excluding accomodation and transportation
OUTSIDE NIGERIA STYLING FEE:
$1500 excluding accommodation and transportation.
1. Custom Orders:
• No Stockpiling of Custom Garments: Due to the bespoke nature of our couture garments, all custom orders are made to order. We do not stockpile custom garments as each piece is tailored to the individual client’s specifications.
2. Client Responsibility:
• Timely Collection: Clients are expected to collect /ship their garments within 14 days of completion. After this period, a storage fee may apply.
• Storage Fees: If a garment is not collected or shipped within the specified timeframe, a storage fee of ₦2,000 per day will be charged. This fee covers the cost of safe storage in our facility.
3. Unclaimed Garments:
• Extended Storage: If a garment remains unclaimed for more than 30 days after completion and without prior arrangements, Zeebah Signature reserves the right to donate or dispose of the garment. The client will be notified in advance, and no refunds will be issued.
• Donation to Charity: Unclaimed garments may be donated to a charitable cause as part of our commitment to giving back to the community.
Can’t find answers to your questions?
Contact us. Send us an email,
and or, call us. We usually respond to all inquiries within 48 hours.