Term Of Use

READY-TO-WEAR SERVICE

Production time
7-14 working days depending on design and order volume.

PRE-ORDER TIME
 30 WORKING DAYS

Estimated Delivery Time
Benin City : 24-48hours
Interstate: 3-5 business days
International: 7-14 business days

Processing time
Please note that an additional 48-72 hours is required for processing and packaging your order after the production time before it is ready for delivery.
Processing times are not part of the estimated delivery time. Also during busy periods, like sales or high-demand times, the processing period might take longer than usual.

Shipping rates

Calculated at checkout and vary depending on your location. For international orders please note that prices will vary due to courier service.


Pre-Order Items

Items listed as ‘PRE-ORDER’ begin processing on the date indicated in the product description and vary between items.



Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or the dispatch date, please notify us by sending an email to luxeloom@zeebahsignature.com
please do not forget to include your order number.



Item not received
If you have not yet received your order within the estimated delivery time, please allow an extra (2 business days) before contacting us because packages may have been delayed by the selected courier service or taken a bit longer to add to the system. Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however, items will be resent if a package cannot be traced.



Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. Zeebah Luxeloom has no control over these charges as they vary between countries. These charges are the customer’s responsibility.

In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.



Limited Stock 
For any ready-to-wear pieces that may be available, stock is limited. We do not engage in large-scale stockpiling to maintain exclusivity and ensure each piece is fresh and in line with current fashion trends.

Pre-Orders
Clients may place pre-orders for upcoming collections, which will be produced based on demand. Stockpiling of ready-to-wear garments is minimized to ensure exclusivity and quality.

Communication
Clients will be informed via email or phone once their garment is ready for collection. It is the client’s responsibility to ensure their contact information is up to date.

Pickups
 
Our store in Benin. No.6, Esezobo Street, off 1st and 2nd Ugbor, is open for pickups.
Please call to book an appointment for consultation if this is the service you prefer. We encourage all urgent orders to be made in advance so we can deliver the best service to you.



Return & Exchange Policy
There will be NO refunds on bespoke or bridal pieces as these are custom-made for individual clients.
We’re happy to assist you with all original priced items purchased from our RTW Collections that are unworn, unwashed, and unaltered in their original unused condition including original tags attached for a store credit or refund.
Please note we do not offer refunds. However, exchanges are allowed if the fault is from us and only when notified 24 hours once the package is received via video.

Returned RTW
Items must include tags and hygiene stickers. Items that do not meet these conditions will be refused and returned to the customer.

Please note
That Zeebah does not issue refunds or accept exchanges except for default in production on our part or delay in delivery. In the event of damages, defects, or delivery errors in your order, kindly notify us within 24 hours of receiving your package. In such cases, dresses delivered in Benin cannot be returned after 48 hours, dresses received outside the state cannot be returned 72 hours after it’s been delivered as stated by the delivery company and the dress must be in the exact condition it was sent to the customer.

Stockpiling
Dresses abandoned in the store will be given out to charity after 3 months.

Import Duty Tax
Please be informed that for dresses shipped abroad, import duty tax, based on tax laws of the resident country, remains the responsibility of the client.
You are responsible for the delivery cost of all returns and exchanges.

Delivery charges
Are only refundable where goods are faulty. Please allow 5 business days for a refund to be processed on merchandise that was received damaged.
All SALE items are FINAL SALE which means there would be No Returns and Exchanges for all items on sale.

CONSULTATION SERVICE
All Consultations will be held virtually unless requested. Your session can either be via Zoom, WhatsApp, or face-to-face via Zoom or WhatsApp video, depending on your preference.

• For quality assurance purposes, you are expected to book your consultation 6 months before the event to give enough time for planning, fabric sourcing, fitting, beading, and so on. We can make exceptions for events that are much sooner, depending on our schedule. Please share your date with us and we will let you know if it’s possible to fast-track.
•  Consultation fees must be paid before confirmation and the fees are non-refundable and non-transferable.
•  Consultations last for about 45 minutes or less per person.
•  Based on the quality of fabrics we use, technicality of the design, and embellishments required, bridal and bespoke prices vary. Standard bridal dresses start FROM ($2000 ).
• Please see the bridal section of the page for price ideas. Alternatively, you can also send images of similar dresses to our WhatsApp or email to get a price range.
•  For quality assurances and maximum creative freedom, we do not take clients’ fabrics for Wedding dresses and Traditional wear.
  We create designs using our own fabrics.

* Please prepare to come in for your physical fitting when you’re not in a hurry.

This is a couture service. Your dress is specially bespoken to fit your exact body and may require a lot of time and attention to get the perfect fitting. The fitting of your dress is our top priority and we want you to enjoy the production and design journey with us so please be patient and love the process.

Note that fittings done after the close of work will attract extra charges.

•  Completed outfits must be picked within 2 weeks max as we have limited storage.
•  Completed outfits abandoned for over 28 calendar days, paid or unpaid will be given to charity.
•  Zeebah Signature does not offer refunds or exchanges after the purchase of fabric and production has commenced which is a maximum of 2 weeks after the consultation.
•  Change of agreed design, lining, fabric or embellishment after production has commenced will attract a minimum of 50% of the initial production cost.

Processing Time policy

• Quality Control: Before any garment is shipped, it undergoes a thorough quality control process to ensure it meets our high standards. This process typically takes 24-72hours (business days)
•  Notification: You will be notified once your garment has passed quality control and is ready for shipment.

Home service Consultation Fees:

• Within Benin $100/hour excluding the cost of transportation.
• Out of Benin $200/hour excluding transportation and accommodation.
• Outside Nigeria $800/hour excluding transportation and accommodation.
• For our haute couture styling service – #ThisIsNotADress, we charge $100 per look, with a minimum booking of 2 looks per day.
• Please note that we will retrieve the fabrics immediately after the photoshoot.
  We will provide a mood board to convey the overall concept of the looks; however, we do not supply a photographer, hairstylist, makeup artist, or location, though we can offer recommendations.

This is an exclusive couture service where we create the outfits on-site using draping and temporary stitching techniques. You will be required to complete, sign, and return our terms of engagement, which will be sent to you separately.

BRIDAL/EVENT STYLING FEES;

(PLEASE NOTE AT LEAST 2 PERSONNEL FROM THE STYLING TEAM WOULD BE AVAILABLE FOR YOUR STYLING)

WITHIN BENIN CITY

• DURATION – 4 HOURS(extra hours spent attract extra charges)
• STYLING FEE  – $100/ outfit excluding the cost of transportation
• FULL-DAY STYLING FEE – $300 excluding transportation

OUTSIDE BENIN, WITHIN NIGERIA

• DURATION -4 Hours
• STYLING FEE – $150/outfit (extra hours spent attract extra charges)excluding accommodation and transportation.
• FULL-DAY STYLING FEE – $500 excluding transportation and accommodation.

OUTSIDE NIGERIA
STYLING FEE: $1500/day excluding accommodation and transportation.